SAP Knowledge Base Article - Preview

2010232 - 'Serial Number' not editable in Service Confirmation item

Symptom

When user creates a Service Confirmation, the field 'Serial Number' is grayed out. Even you already activate the field for use (set type CRM_SERIALNUM, attribute SERIALNO_PROCESSING).


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Environment

  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

GET_I_SERIAL_NUMBER, CL_BT142I_S_DETAILS_CN00, BT142I_SRCM, SERIAL_NUMBER, service part, Serial No. Processing, "Serial Number", "greyed out", SERIALNO_PROCESSING, CRM_SERIALNUM , KBA , CRM-BTX-SCO , Service Confirmation , CRM-MD-PRO , Products , Problem

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