SAP Knowledge Base Article - Preview

2008824 - What controls the text block visibility in an incident? - Solution Manager

Symptom

  • Reply from SAP text block
  • Text blocks are not visible to customer
  • The VAR end user cannot see Reply from SAP

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ITSM, VAR, message, end-user, key user, key-user, CRM_TXT_ID, roles, authorizations, PFCG , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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