2008487 - BI 4.x: How to collect traces of SAP BusinessObjects BI application crash on Windows platform? | SAP Knowledge Base Article

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2008487 - BI 4.x: How to collect traces of SAP BusinessObjects BI application crash on Windows platform?

Symptom

  • SAP BusinessObjects BI application e.g. Dashboard Design (Xcelsius.exe) crashes
  • How to collect traces of SAP BusinessObjects BI application crash?
  • How to use Sysinternals Process Monitor utility?

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Environment

  • SAP BusinessObjects BI platform 4.x
  • SAP BusinessObjects BI platform 4.x Client tools
  • Microsoft Windows Server 2008 R2

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.0 ; SAP BusinessObjects Dashboards 4.0, feature pack 3 ; SAP BusinessObjects Dashboards 4.1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2011, feature pack 03 ; SAP Crystal Reports 2013

Keywords

failure, crash, Sysinternals, Dashboards Design, WebI, Web Intelligence Rich Client, WebIRichClient.exe, IDT, Information Design Tool, InformationDesignTool.exe, Xcelsius.exe, process monitor, processmonitor, trace, collect, get, how to , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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