SAP Knowledge Base Article - Preview

2008321 - Copy control customizing for attachment is not possible

Symptom

  • Field 'Copy Attachments' is missing in the copy control customizing for the service request.
  • It is not possible to copy the attachments to the follow up service requests.

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Environment

  • SAP Customer Relationship Management 7.0 EHP2 or above
  • SAP CRM Web Client User Interface (WebUI)
  • SAP Graphical User Interface (SAP GUI)

Product

SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

incident, problem, CRM_ITSM, "Copy Attachments", "copy control", CRMC_ITSM_SWITCH , KBA , CRM-BTX-SRQ , Service Request , CRM-BF-COM , Content Management , Problem

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