- Field 'Copy Attachments' is missing in the copy control customizing for the service request.
- It is not possible to copy the attachments to the follow up service requests.
- SAP Customer Relationship Management 7.0 EHP2 or above
- SAP CRM Web Client User Interface (WebUI)
- SAP Graphical User Interface (SAP GUI)
incident, problem, CRM_ITSM, "Copy Attachments", "copy control", CRMC_ITSM_SWITCH , KBA , CRM-BTX-SRQ , Service Request , CRM-BF-COM , Content Management , Problem
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