2004478 - Document Viewer (SDV_VIEWER) hangs, freezes, dumps | SAP Knowledge Base Article

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2004478 - Document Viewer (SDV_VIEWER) hangs, freezes, dumps

Symptom

  • During the storing of an ArchiveLink business document from the front end the SAP GUI hangs and freezes
    AND/OR
  • During the display of ArchiveLink business documents the Document Viewer (SAP GUI) hangs and freezes and/or "Document loading..." or "Waiting for confirmation..." information messages displayed during this in the status bar
    AND/OR
  • RFC type users remain opened and as per SAP note 780817 the STAD records are related to SDV_VIEWER
    AND/OR
  • Dump RAISE_EXCEPTION in program SAPLOLEA (BC-FES-OAC) with AC_FLUSH_CALL_INTERNAL (Related class: CL_GOS_TOOLBOX_VIEW, related function module GOS_EXECUTE_SERVICE, related main calling program is SDV_VIEWER)

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Environment

  • Kernel versions
    • SAP Kernel 720 - 721
      OR
    • SAP Kernel 740 - 741
      OR
    • SAP Kernel 744 - 745
  • SAP GUI and ECL Viewer version independent
  • ArchiveLink related settings:
    • in transaction OAG1
      •  the Doc Display as Dialog Box is not enabled
        AND
      • in the Windows Viewer Settings the Use HTML Control radio button is selected (beside the fact that ECL Control is activated or not)
    • there is no Protocol (transaction OAA3) in effect for the here used Content Repository (tr. OAC0) and Document Class (tr. OAD2) which modifies the opening of the business document

 

Keywords

KBA , imc , rfc_ping , imc_put_mode_error , cl_imc_mode , BC-SRV-ARL , ArchiveLink , BC-FES-GUI , Graphical User Interface , BC-FES-CTL , SAP GUI for Windows Controls , BC-MID-RFC , RFC , BC-CST-DP , Dispatcher, Task Handler , BC-FES-OAC , Please use BC-FES-CTL (note 842824) , BC-SRV-COM-FTP , File Transfer via FTP , BC-SRV-KPR-CMS , Content Management Service , Problem

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