SAP Knowledge Base Article - Preview

2003927 - IC Web client does not send DTMF characters

Symptom

CRM IC Web client dial pad does not generate a DTMF tone when a number is pressed on an active call.


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0

Keywords

DTMF, Dialpad, sent special characters, IVR , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , How To

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