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2003568 - After UMT migration some crystal report instances fail with an error

Symptom

After migrating Crystal Reports with instances from BOE XI3.1 SP5 to a BI4 SP06 environment, some Crystal Reports instances seem fail with an error.

  • Crystal Reports instances fail with " The viewer could not process an event. Error in File REPORTNAME:  Encapsulating page failed. [] ---- Error code:0 [CRWEB00000119] " error
  • While report can be opened and refreshed, instances when opening produce the error.
  • The issue is seen with reports migrated using " live to live " as well as " biar to live " migration options.
  • We notice that for some of the reports, their instances seem to “refresh on open“ upon viewing thereby causing the error because the server does not have the same database connection.
  • The instances are not configured for and hence hence not supposed to refresh on open. 
  • As some of crystal reports use sub-reports, we applied kbase 1823637 which suggests to uncheck sub-reports option "re-import on open".  But that does not resolve the. 

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Environment

SAP BusinessObjects BI Platform 4.0 SP06
SAP BusinessObjects Enterprise XI 3.1 SP5
All supported operating systems

Product

Crystal Reports 2008 V1 ; SAP BusinessObjects Business Intelligence platform 4.0

Keywords

BI BOE 4.0 3.1 SP06 SP6 SP7 crystalreport cr regression , KBA , BI-BIP-UMT , Upgrade management tool , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , Problem

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