SAP Knowledge Base Article - Preview

2003464 - SAP Contact Center - CDT: Caller name is missing

Symptom

Agents do not see caller name when calling from one CDT to another. They only see the number.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

KBA , CRM-CCI , Contact Center Infrastructure , How To

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