SAP Knowledge Base Article - Preview

2000456 - Problem with position in queue estimate is wrong while using custom IVR - SAP Contact Center

Symptom

Caller estimated waiting time is wrong


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

LWT, Customizer, LearnedWaitCustomization, position, estimate, time, waiting in queue, CCI, Contact Center, BCM, Business Communication Management , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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