The caller position in queue suddenly jumps to a lower position. In other words, the caller is placed further back in the queue.
SAP Contact Center 7.0
Custom IVR, WCD, IVRTalk, FILE_PLAYED, queue position jump , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.