SAP Knowledge Base Article - Preview

2000337 - Problem with position in queue jump using custom IVR - SAP Contact Center

Symptom

The caller position in queue suddenly jumps to a lower position. In other words, the caller is placed further back in the queue.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Custom IVR, WCD, IVRTalk, FILE_PLAYED, queue position jump , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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