1999752 - "Partner XXXX may not be used in partner function Reported by" error during Incident creation in Solution Manager 7.1 | SAP Knowledge Base Article

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1999752 - "Partner XXXX may not be used in partner function Reported by" error during Incident creation in Solution Manager 7.1

Symptom

While trying to create an Incident from CRM WEB UI, it gives the following error message:
"Partner XXXX may not be used in partner function Reported by

Diagnosis

It was defined in the master data in the function exclusion list for partner 4341 that he may not use partner function Reported by.

Procedure

Assign partner function Reported by with another partner or maintain the exclusion list in the master data for partner XXXX.

BP XXXX has relationship "Contact person" with Organizaton BP XXX."


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Environment

SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1

Keywords

SOLMAN, ChaRM , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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