1998385 - SAP Contact Center - Presence profile available by default | SAP Knowledge Base Article

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1998385 - SAP Contact Center - Presence profile available by default

Symptom

  • Customer wants to configure the presence profile to be available and ready by default.
  • Customer wants to configure the presence profile to be available and ready and override an absence profile by default.

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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

presence profile not ready , KBA , CRM-CCI , Contact Center Infrastructure , How To

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