1997195 - SUP 2.2 SP04. 'Service stopped because the following child services either could not be started or failed to keep running. OBMO.exe' | SAP Knowledge Base Article

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1997195 - SUP 2.2 SP04. 'Service stopped because the following child services either could not be started or failed to keep running. OBMO.exe'

Symptom

  • SUP Server 2.2 SP04 did hang.
  • When restarting, it failed to start and now no Mobile application can connect to the server.
  • Sybase Unwired Server starts and than stops after a minute or two.
  • The following two core sub processes that are used internally stopped unexpectedly.
    1. Mobilink server ( mlsrv12.exe )
    2. OBMO Process. ( OBMO.exe )
    3. There were no issues for license or a network related problem.
    4. Windows Event logs shows this error : 'Service stopped because the following child services either could not be started or failed to keep running. OBMO.exe'
  • The main log files showed this.

OBServiceManager log :

20140319T104832.170|1|Service stopped because the following child services either could not be started or failed to keep running. |||||8464
20140319T104832.170|1|OBMO.exe|||||8464
20140319T104832.175|3|GenericExeRunner StopProcess For JmsBridge|||||1516

SUP server log :

2014-03-20 13:57:05.728 INFO    Mobilink     Thread-285 [com.sybase.ml.sup.Logger] [] [] Shutdown request from mlstop
2014-03-20 13:57:05.729 INFO    Mobilink     Thread-286 [com.sybase.ml.sup.Logger] [] [] MobiLink server shutting down
2014-03-20 13:57:05.729 INFO    Mobilink     Thread-287 [com.sybase.ml.sup.Logger] [] [] MobiLink server undergoing soft shutdown
2014-03-20 13:57:05.730 INFO    Mobilink     Thread-288 [com.sybase.ml.sup.Logger] [] [] No more new connections accepted. Completing existing synchronizations

mlsrv_err.log :

I. 2014-01-13 13:57:03. <Main> MobiLink server started
I. 2014-01-13 13:57:03. <Main> Started RTNotifier 'RTNotifier1'
I. 2014-01-13 14:34:56. <Main> Shutdown request from mlstop
I. 2014-01-13 14:34:56. <Main> MobiLink server shutting down
I. 2014-01-13 14:34:56. <Main> MobiLink server undergoing soft shutdown
I. 2014-01-13 14:34:56. <Main> No more new connections accepted. Completing existing synchronizations


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Environment

  • SUP Server 2.2 SP04

Product

SAP Mobile Platform 2.3

Keywords

Service, stopped, child services. started, failed, Windows event, log, Messaging Server,
MobiLink server, shutting down, request, mlstop, OBServiceManager, OBMO, OBMO.exe , KBA , MOB-SUP-SCC , Sybase Control Center Administration , MOB-SUP , Sybase Unwired Platform , Problem

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