SAP Knowledge Base Article - Preview

1996051 - How to generate thread dumps and heap dumps when Apache Tomcat is hung or not responsive in SAP BusinessObjects BI Platform 4.x (SAP JVM)

Symptom

Apache Tomcat (running SAP JVM) is not responsive or is using 100% CPU and end users are unable to access the BI Launchpad or other BI Platform 4.x web applications

What information should be collected from Apache Tomcat and sent to SAP?


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • SAP JVM

Product

SAP BusinessObjects Business Intelligence platform 4.1

Keywords

appserver, CPU, hung, unresponsive, heap, dump, dumping, monitoring, hanging, 404, error, threading, web, container, blank, responsive, BOE, bobj, webtier , KBA , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To

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