1995993 - DTE is unable to complete script execution process after upgrading to a newer Support Pack and changing the database collation | SAP Knowledge Base Article

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1995993 - DTE is unable to complete script execution process after upgrading to a newer Support Pack and changing the database collation

Symptom

  • Before upgrading to a higher support pack, your team decides to change the Database Collation.
  • You have upgraded to a newer  Support Pack; but since the upgrade, all DTE (Data Transformation Execution) is failing with the following errors:
    • Message: Cannot insert the value NULL into column 'CountOfExceptions', table 'XXX_VWU.dbo.DTEReport'; column does not allow nulls. INSERT fails.
    • Message: Cannot insert the value NULL into column 'CreationTime', table 'XXX_VWU.dbo.DimAgent'; column does not allow nulls. INSERT fails.

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Environment

  • SAP Contact Center 7.0
  • MSSQL SERVER 2008
  • MSSQL SERVER 2008/R2
  • MSSQL SERVER 2012
  • MSSQL SERVER 2012/R2

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Data Transformation Engine, Database Reporting, Contact Center, DSArea , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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