SAP Knowledge Base Article - Preview

1994132 - CRM IC: IC specific UI elements like scratch pad are missing when using custom skin

Symptom

  • When logged into the SAP CRM IC Web client the "scratchpad" and "saved search" icons are replaced with a red "X". 
  • You see an empty broadcast area.
  • There is no link to open the agent dashboard, the date if strangle formated.
  • The header is black.

Disclaimer: "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Customer Relationship Management 7.0
  • SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

SAP; CRM; WebUI; default, high contrast , serenity, New hope, Nova, interaction center, corbu; interaction; center; icon; picture , KBA , CA-WUI-UI , User Interface , CRM-IC-FRW , Framework , Problem

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