1992909 - Internal Error when launching universe designer on Windows 2012 | SAP Knowledge Base Article

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1992909 - Internal Error when launching universe designer on Windows 2012

Symptom

  • After a full BI4 install on a server, you cannot launch Universe Designer Tool (UDT) and receive error “ Internal Problem (RepoAccess:retrieveAuthModeInfos) Class not registered " error
  • Errors similar to the following are seen when trying to launch the universe designer tool (UDT) on windows 2012 server -
  • Internal Problem (RepoAccess:retrieveAuthModeInfos) Class not registered
  • CEBORepoProxyManager::GetPreviousRepoAccessInfo: Unexpected Error
  • Internal Problem
  • Below are some examples of the errors thrown while launching designer -

    REPOERROR.png


    unexpected.jpg


    internalrror.png

  • The issue is seen even with designer launched to "run as Administrator"
  • De-install and re-install of BI4 server or client products does not fix the issue
  • Disabling Anti-virus or User Account Controls (UAC ) or Data Execution Prevention ( DEP ) does not resolve this behavior
  • The designer logs or server event logs do not show much information either.

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Environment

  • SAP Business Objects BI 4.0 and above
  • Microsoft Windows server 2012

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

BI4 4.0 4.1 designer universe error fail crash , KBA , BI-BIP-INS , Enterprise (BI platform) installation, upgrade, patching , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , Problem

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