1990627 - Incident creation using SOLMANREQU business role showing wrong view in Solution Manager 7.1 | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

1990627 - Incident creation using SOLMANREQU business role showing wrong view in Solution Manager 7.1

Symptom

  • SOLMANREQU business role is assigned to a user but when a user is creating an incident using this business role, it doesn't show "Guided Procedure" view of Incident creation. Instead it shows same view as when creating an Incident from SOLMANPRO Business role.
  • Whenever the incident ticket status is set to "Proposed Solution" or "Author's Action", and the end user reply with the text block "Reply", it doesn't trigger the auto status-switch to "In process".
  • A user logged on to SM_CRM with SOLMANREQU business role and displays an incident but it does not get the key user view for the incident instead it shows the processor view.


Read more...

Environment

SAP Solution Manager 7.1 SP05 and above

Product

SAP Solution Manager 7.1

Keywords

WEBUI, ZSOLMANPRO, ZSOLMANREQU , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.