1989202 - ActionInboxConnector timeout causes "An error occurred while trying to connect to the provider" in main UWL iview | SAP Knowledge Base Article

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1989202 - ActionInboxConnector timeout causes "An error occurred while trying to connect to the provider" in main UWL iview

Symptom

Universal worklist iview shows the message "An error occurred while trying to connect to the provider" and in log you have exception related to ActionInboxConnector and  connector status shows timeout

actioninbox.PNG

Below exception in log:

For Object:ActionInbox@ActionInboxConnector and  For Key ItemTypes value is null.

ActionInbox@ActionInboxConnector and  For Key RefreshPeriod value is null

For Object:ActionInbox@ActionInboxConnector and  For Key SnapshotRefresh value is null

:ActionInbox@ActionInboxConnector and  For Key ABAPClass value is null

ActionInbox@ActionInboxConnector and  For Key WDSystem value is null

 


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Environment

  • SAP NetWeaver Application Server Java
     
  • Enterprise Portal
     
  • Universal Worklist

Product

SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.3

Keywords

Exception,KM notification,missing , KBA , EP-BC-UWL , Universal Worklist , Problem

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