1984140 - SUM Error: Your system appears to be in an unsound state Cause: missing /proc file system | SAP Knowledge Base Article

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1984140 - SUM Error: Your system appears to be in an unsound state Cause: missing /proc file system

Symptom

In the preparation roadmap of Software Update Manager (SUM)  the following error was reported:

Your system appears to be in an unsound state. Correct the following issues before you continue:

ABC_host_00

msg_server GRAY STOPPED

disp+work GRAY STOPPED

igswd_mt GRAY STOPPED

The system is up and running, but the output of the sapcontrol command shows (in the example the sysnr = 00):

sapcontrol -nr 00 -function GetProcessList
ReturnCode=  4 ontrol -nr 00 -function GetProcessList

26.02.2014 10:12:30
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
msg_server, MessageServer, GRAY, Stopped, , , 8913126
disp+work, Dispatcher, GRAY, Stopped, , , 5636294
igswd_mt, IGS Watchdog, GRAY, Stopped, , , 41811990 


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Environment

  • AIX operating system
  • SAP ERP 6.0
  • mySAP ERP 2004
  • SAP NetWeaver 2004
  • SAP NetWeaver 7.0
  • SAP enhancement package 1 for SAP NetWeaver 7.0
  • SAP enhancement package 2 for SAP NetWeaver 7.0
  • SAP enhancement package 3 for SAP NetWeaver 7.0
  • SAP NetWeaver 7.3
  • SAP enhancement package 1 for SAP NetWeaver 7.3
  • SAP NetWeaver 7.4

Product

SAP ERP 6.0 ; SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0 ; mySAP ERP 2004

Keywords

sapstartsrv sapup , KBA , BC-UPG-TLS , Please use sub component , BC-OP-AIX , IBM AIX , BC-CST-STS , Startup Service , Problem

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