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1982342 - Active Wily Introscope leads SUP to crash - SUP/SMP

Symptom

  • After enabling the Wily Introscope agent very often errors and crashes occur which lead to an invalid and unusable state.
  • Only a manual restart of the SUP runtime recovers from the issue.
  • Additionally the SUP server runtime service is pausing and continuing very often and the memory consumption for some Messaging processes is growing rapidly.
  • Subsequently the Unwired Server is throwing "Out of memory" errors every half a minute.
  • After disabling the Introscope Agent by using the batch file and "-remove" as an argument the nodes run stable without such behavior.

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Environment

  • Windows 2008R2
  • Sybase Unwired Platform (SUP) 2.2.x
  • SAP Mobile Platform (SMP) 2.3.x
  • Wily Introscope Agent 9.1.0.0

Product

SAP Mobile Platform 2.3 ; Sybase Unwired Platform 2.2

Keywords

Wily, Introscope, IntroscopeAgent, IntroscopeManager, Memeory, memeoryleak, outofmemory, CPU, consumption, SolutionManager , KBA , memory , memoryleak , wily , oom , solutionmanager , introscope , MOB-SUP-RT , SUP Runtime , Problem

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