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1982090 - SCC Unable to Register SMTP Address in Email Setup

Symptom

  • On attempt to configure email notification via SAP SCC generates error:

scc1.png

  • From Agent Log in RS:

[ERROR] [alert.AlertService] [scc-ui-7] - smtprelay.xxx.com Connection attempt with smtprelay.xxx.com. SMTP Server failed. Please ensure that the SMTP server is up and running.
[ERROR] [alert.AlertService] [scc-ui-12] - Connection attempt with xxx.xxx.xxx.xxx SMTP Server failed. Please ensure that the SMTP server is up and running.

  • From gateway.log:

javax.management.RuntimeOperationsException: Exception invoking method validateSMTPServer 
at org.apache.commons.modeler.BaseModelMBean.invoke(BaseModelMBean.java:465) 
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:819) 
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:801) 
at javax.management.MBeanServerInvocationHandler.invoke(MBeanServerInvocationHandler.java:292) 
at com.sun.proxy.$Proxy49.validateSMTPServer(Unknown Source) 
at com.sybase.scc.jmx.AlertServiceGateway.addTargets(AlertServiceGateway.java:516) 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) 
at java.lang.reflect.Method.invoke(Method.java:606) 
at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:421) 
at com.sybase.scc.jmx.SccGatewayAdapter.invoke(SccGatewayAdapter.java:97)


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Environment

  • SAP SCC 3.2.7, 3.3.
  • SAP Replication Server 15.7
  • SAP IQ 16.0
  • SAP Adaptive Server Enterprise 15.7

Product

SAP Adaptive Server Enterprise 15.7 ; SAP DB Control Center all versions ; SAP IQ 16.0 ; SAP Replication Server 15.7

Keywords

connection, SMTP server fails, authentication error, repository update failed, AuthenticationFailedException, authentication mechansims supported, e-mail configuration, CR758901, 758901 , KBA , BC-SYB-IQ , Sybase IQ , Bug Filed

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