1981388 - User is unable to listen to call recordings in CDT - SAP Contact Center | SAP Knowledge Base Article

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1981388 - User is unable to listen to call recordings in CDT - SAP Contact Center

Symptom

The listen button is disabled in CDT, user cannot listen to recordings despite having necessary user rights.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

communication desktop, system configurator, BCM, Contact Center, CCI, Listening, Recordings, playback, audio, voicemail, history , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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