1977114 - Install process crashed with ISSetup.dll - SAP PowerDesigner 16.5 | SAP Knowledge Base Article

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1977114 - Install process crashed with ISSetup.dll - SAP PowerDesigner 16.5

Symptom

Use admin account to install PowerDesigner 16.5 on a PC with Windows 7 64bit.  The process accepts the license and creates the PowerDesigner 16 folder.

While it starts to copy all files into PowerDesigner 16 folder, the install process suddenly crashes with the following error:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name:         setup.exe_InstallShield

  Application Version:     16.0.0.400

  Application Timestamp:              4ab84bb7

  Fault Module Name:    ISSetup.dll

  Fault Module Version: 16.0.0.400

  Fault Module Timestamp:          4ab84b70

  Exception Code:             c0000005

  Exception Offset:           00083244

  OS Version:      6.1.7601.2.1.0.256.4

  Locale ID:           1033

  Additional Information 1:           a4d6

  Additional Information 2:           a4d6bb1cf658533bb18a64c5e8712860

  Additional Information 3:           e0b4

  Additional Information 4:           e0b445e4e2ffe9238b30458e8a0f6e23


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Environment

  • SAP PowerDesigner 16.5
  • SAP PowerAMC 16.5

Product

SAP PowerDesigner 16.5 ; SAP PowerDesigner, standard edition 16.5 ; Sybase PowerAMC 16.5 ; Sybase PowerAMC, standard edition 16.5

Keywords

KBA , BC-SYB-PD , PowerDesigner , BC-SYB-PD-AMC , Power AMC , Problem

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