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1971662 - Creation of service entry sheet fails in ECC, open quantity mismatch between SUS and ECC

Symptom

A confirmation XML sent from SUS to MM fails in the incoming XML processing for a technical reason. For example because the purchase order (PO) is currently locked in change mode and this error message is issued: "User xyz already processing Purchase order 1234567890". As a result there is no Service Entry Sheet (SES) created in ECC, the SUS confirmation is set to "Rejected by Customer" status and the confirmed quantity is released in the SUS PO.

After the failed XML has been reprocessed in ECC the SES is created, quantity is booked for the SES. In SUS however the the status of the confirmation is unchanged and the quantity is still open. Hence there is an inconsistency in the open quantity between the PO in SUS and MM.


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Environment

  • Supplier Raltionship Maangement (SRM) release 7.0 and above
  • MM-SUS service scenario

Product

SAP Supplier Relationship Management 7.0 ; SAP Supplier Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP Supplier Relationship Management 7.0 ; SAP enhancement package 2 for SAP Supplier Relationship Management 7.0 ; SAP enhancement package 3 for SAP Supplier Relationship Management 7.0

Keywords

KBA , SRM-SUS , Supplier Self-Services , SRM-SUS-COF , ASN / Confirmation , Problem

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