1970792 - Error "A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED" and stacktrace shuts down ASE | SAP Knowledge Base Article

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1970792 - Error "A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED" and stacktrace shuts down ASE

Symptom

SAP Adaptive Server Enterprise (ASE) shuts down unexpectedly with error "A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED" along with a stacktrace

kernel  LAST CHANCE EXCEPTION HANDLER on OS thread id 1628
kernel  A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED
kernel  SERVER MAY NOT BE ABLE TO CONTINUE
kernel  Exception caused by attempted read from memory address 0000000000000038
kernel  Exception information:
kernel  Symbolic stack trace information is successfully loaded
kernel  ExceptionCode: c0000005
kernel  ExceptionFlags: 0
kernel  ExceptionAddress: 0000000140E348B5  kcierrfmt+ 0x35
kernel  Exception caused by attempted read from memory address 0000000000000038
kernel  Register dump:
kernel  ebp: 000000000001AE79   SymGetSymFromAddr64 error 126
kernel  eip: 0000000140E348B5   kcierrfmt+ 0x35
kernel  esp: 000000000533FB80   SymGetSymFromAddr64 error 126
kernel  Server will now trace currently running tasks:
kernel  Engine 0 current task: 0 
kernel  Engine 0 last active task: 0   
DUMP OF LOADED MODULES:-
sqlsrvr.exe loaded at 0000000140000000 [C:\Sybase\ASE-15_0\bin\sqlsrvr.exe]
ntdll.dll loaded at 0000000077EC0000 [C:\WINDOWS\system32\ntdll.dll]
kernel32.dll loaded at 0000000077D40000 [C:\WINDOWS\system32\kernel32.dll]
MSVCR100.dll loaded at 0000000079730000 [C:\WINDOWS\system32\MSVCR100.dll]
libsybblk64.dll loaded at 0000000180000000 [C:\Sybase\ASE-15_0\bin\libsybblk64.dll]
libsybct64.dll loaded at 0000000000280000 [C:\Sybase\ASE-15_0\bin\libsybct64.dll]
libsybcs64.dll loaded at 0000000000340000 [C:\Sybase\ASE-15_0\bin\libsybcs64.dll]
libsybcomn64.dll loaded at 0000000000370000 [C:\Sybase\ASE-15_0\bin\libsybcomn64.dll]
libsybintl64.dll loaded at 0000000000430000 [C:\Sybase\ASE-15_0\bin\libsybintl64.dll]
ADVAPI32.dll loaded at 000007FF7FEE0000 [C:\WINDOWS\system32\ADVAPI32.dll]
RPCRT4.dll loaded at 000007FF7FD30000 [C:\WINDOWS\system32\RPCRT4.dll]
Secur32.dll loaded at 000007FF7E9C0000 [C:\WINDOWS\system32\Secur32.dll]
MSVCR80.dll loaded at 0000000078130000 [C:\WINDOWS\WinSxS\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_76301166\MSVCR80.dll]
msvcrt.dll loaded at 000007FF7FC00000 [C:\WINDOWS\system32\msvcrt.dll]
libsybunic64.dll loaded at 0000000000450000 [C:\Sybase\ASE-15_0\bin\libsybunic64.dll]
sybcsi_core27.dll loaded at 0000000000500000 [C:\Sybase\ASE-15_0\bin\sybcsi_core27.dll]
libsybtcl64.dll loaded at 0000000000560000 [C:\Sybase\ASE-15_0\bin\libsybtcl64.dll]
WS2_32.dll loaded at 000007FF77310000 [C:\WINDOWS\system32\WS2_32.dll]
WS2HELP.dll loaded at 000007FF77140000 [C:\WINDOWS\system32\WS2HELP.dll]
WSOCK32.dll loaded at 000007FF770F0000 [C:\WINDOWS\system32\WSOCK32.dll]
MSWSOCK.dll loaded at 000007FF771B0000 [C:\WINDOWS\system32\MSWSOCK.dll]
sbgse2.dll loaded at 00000000005B0000 [C:\Sybase\ASE-15_0\bin\sbgse2.dll]
COMDLG32.dll loaded at 000007FF7D540000 [C:\WINDOWS\system32\COMDLG32.dll]
SHLWAPI.dll loaded at 000007FF7EF60000 [C:\WINDOWS\system32\SHLWAPI.dll]
GDI32.dll loaded at 000007FF7FC90000 [C:\WINDOWS\system32\GDI32.dll]
USER32.dll loaded at 0000000077C20000 [C:\WINDOWS\system32\USER32.dll]
COMCTL32.dll loaded at 000007FF76200000 [C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.4770_x-ww_D89390E2\COMCTL32.dll]
SHELL32.dll loaded at 000007FF7F190000 [C:\WINDOWS\system32\SHELL32.dll]
NETAPI32.dll loaded at 000007FF77370000 [C:\WINDOWS\system32\NETAPI32.dll]
dbghelp.dll loaded at 000007FF724E0000 [C:\WINDOWS\system32\dbghelp.dll]
VERSION.dll loaded at 000007FF7FBF0000 [C:\WINDOWS\system32\VERSION.dll]
PSAPI.DLL loaded at 000007FF7E380000 [C:\WINDOWS\system32\PSAPI.DLL]
IPHLPAPI.DLL loaded at 000007FF57040000 [C:\WINDOWS\system32\IPHLPAPI.DLL]
loadperf.dll loaded at 000007FF78C90000 [C:\WINDOWS\system32\loadperf.dll]
ole32.dll loaded at 000007FF57140000 [C:\WINDOWS\system32\ole32.dll]
OLEAUT32.dll loaded at 000007FF7EBC0000 [C:\WINDOWS\system32\OLEAUT32.dll]
sybcsi_profiler27.dll loaded at 0000000000720000 [C:\Sybase\ASE-15_0\bin\sybcsi_profiler27.dll]
sybcsi_propertiesconfig27.dll loaded at 0000000000740000 [C:\Sybase\ASE-15_0\bin\sybcsi_propertiesconfig27.dll]
sybcsi_certicom_fips27.dll loaded at 0000000000760000 [C:\Sybase\ASE-15_0\bin\sybcsi_certicom_fips27.dll]
sybcsi_openssl27.dll loaded at 0000000000800000 [C:\Sybase\ASE-15_0\bin\sybcsi_openssl27.dll]
MPR.dll loaded at 000007FF772D0000 [C:\WINDOWS\system32\MPR.dll]
IMM32.DLL loaded at 000007FF7D500000 [C:\WINDOWS\system32\IMM32.DLL]
comctl32.dll loaded at 000007FF7F000000 [C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.4770_x-ww_3807D667\comctl32.dll]
NTMARTA.DLL loaded at 000007FF7E4C0000 [C:\WINDOWS\system32\NTMARTA.DLL]
WLDAP32.dll loaded at 000007FF7E950000 [C:\WINDOWS\system32\WLDAP32.dll]
SAMLIB.dll loaded at 000007FF77150000 [C:\WINDOWS\system32\SAMLIB.dll]
SYBEVENT.dll loaded at 0000000010000000 [C:\Sybase\ASE-15_0\dll\SYBEVENT.dll]
hnetcfg.dll loaded at 000007FF6D200000 [C:\WINDOWS\system32\hnetcfg.dll]
wshtcpip.dll loaded at 000007FF77170000 [C:\WINDOWS\System32\wshtcpip.dll]
icmp.Dll loaded at 000007FF799E0000 [C:\WINDOWS\system32\icmp.Dll]
XOLEHLP.DLL loaded at 000007FF5C5B0000 [C:\WINDOWS\system32\XOLEHLP.DLL]
MSDTCPRX.dll loaded at 000007FF67140000 [C:\WINDOWS\system32\MSDTCPRX.dll]
msvcp60.dll loaded at 0000000001960000 [C:\WINDOWS\system32\msvcp60.dll]
MTXCLU.DLL loaded at 000007FF7B540000 [C:\WINDOWS\system32\MTXCLU.DLL]
CLUSAPI.DLL loaded at 000007FF7B3A0000 [C:\WINDOWS\system32\CLUSAPI.DLL]
RESUTILS.DLL loaded at 000007FF7B310000 [C:\WINDOWS\system32\RESUTILS.DLL]
USERENV.dll loaded at 000007FF7C680000 [C:\WINDOWS\system32\USERENV.dll]
DNSAPI.dll loaded at 000007FF7E8F0000 [C:\WINDOWS\system32\DNSAPI.dll]
winrnr.dll loaded at 000007FF7E9F0000 [C:\WINDOWS\System32\winrnr.dll]
rasadhlp.dll loaded at 000007FF7EA00000 [C:\WINDOWS\system32\rasadhlp.dll]
libsybaseldap64.dll loaded at 0000000004CE0000 [C:\Sybase\ASE-15_0\bin\libsybaseldap64.dll]
rsaenh.dll loaded at 0000000004FD0000 [C:\WINDOWS\system32\rsaenh.dll]
TASK DUMP COMPLETE
Now terminating OS thread 1628
server  SQL Server terminating because of system shutdown.


Read more...

Environment

SAP Sybase Adaptive Server Enterprise (ASE) 15.7

Product

SAP Adaptive Server Enterprise 15.7

Keywords

725209, kcierrfmt, LAST CHANCE EXCEPTION HANDLER , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed

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