- You have followed KBA 1968673 but still no CAD data is being passed to Agent B after a warm transfer from Agent "A".
- Based on the CEM logs, you have determined that no CALL_DATA events being sent to CEM by the Call Dispatcher.
- SAP Customer Relationship Management 7.0 or above
- SAP CRM Web Client User Interface (Web UI)
- SAP Contact Center
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0
CALL_DATA OII ExtraData ExtDataInJoin Transfer Warm Cctr CRM , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To
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