- You have an integration with SAP CRM and SAP Contact Center
- Second agent does not receive the customer information after a warm transferred from the first agent.
- Previously confirmed account by the first agent needs to be confirmed again by the second agent after a warm transfer from the first agent to the second agent.
SAP Contact Center
Warm transfer, BP not confirmed, Integration BCM/CRM, CAD missing, Transfer, Call Account Data, FWDTYPE, Consultation, Transfer, Account identification , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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