1968673 - Second Agent does not receive the Call Attached Data of BP after warm transferr from first agent | SAP Knowledge Base Article

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1968673 - Second Agent does not receive the Call Attached Data of BP after warm transferr from first agent

Symptom

  • You have an integration with SAP CRM and SAP Contact Center
  • Second agent does not receive the customer information after a warm transferred from the first agent.
  • Previously confirmed account by the first agent needs to be confirmed again by the second agent after a warm transfer from the first agent to the second agent.

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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Warm transfer, BP not confirmed, Integration BCM/CRM, CAD missing, Transfer, Call Account Data, FWDTYPE, Consultation, Transfer, Account identification , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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