SAP Knowledge Base Article - Preview

1968075 - WebI errors caused by BI Platform processes using an unusually high amount of virtual memory on some Linux platforms

Symptom

  • Web Intelligence users may receive errors stating that the processing servers are busy and/or out of memory
    • "The server is busy. Please save any pending change and try again later. If the problem persists, contact your BusinessObjects administrator. (Error: ERR_WIS_30284)"
  • Central Management Server(CMS), WIReportServer, java processes may report large amounts of virtual (VIRT) memory being used in 'top'
  • Web Intelligence Processing Servers(WIPS) may go into a Stopped or Failed state due to exceeded Maximum Memory limits

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Environment

  • Mostly noticeable on systems with 4+ CPUs/cores
  • Red Hat Enterprise Linux (May occur on other UNIX platforms as well)
  • glibc version 2.10 or higher
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.0/4.1/4.2

 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2

Keywords

glib glibc libc gnu virtual memory vm virt excessive lots oom size tune tweak performance load startup extra exceed normal abnormal webi web intelligence , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , SBOP Web Application Deployment, Wdeploy , BI-RA-WBI , Web Intelligence , Problem

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