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1966798 - Backup Server Error number 44 is returned when using isql to connect to a remote backup server or when trying to execute a remote backup command - SAP ASE

Symptom

  • Unable to execute a remote ASE backup
  • Unable to connect to a remote ASE Backup Server using isql
  • Unix "ping" the remote server establishes a connection
  • When executing a remote backup, the backup fails with the connection errors shown below:

      Backup Server: 5.16.2.2: Client-Library error: Error number 44, Layer 4, Origin1, Severity 4: ct_connect(): protocol specific layer: external error:
      The attempt to connect to the server failed..Backup Server: 5.3.2.1: Cannot open a connection to the slave site 'test197_BS'.
      Start the remote Backup Server if it is not running.
      Msg 8009, Level 16, State 1:
      Server 'test1503', Line 1:
      Error encountered by Backup Server.  Please refer to Backup Server messages for details.

  • The following error message appears in the local backup log:

      Backup Server: 5.16.2.2: Client-Library error: Error number 44, Layer 4, Origin 1, Severity 4: ct_connect(): protocol specific layer: external error:

  • When connecting to a remote Backup Server using isql, the following error messages are returned to the console:

      The attempt to connect to the server failed..
      Backup Server: 5.3.2.1: Cannot open a connection to the slave site 'test197_BS'.
      Start the remote Backup Server if it is not running.

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Environment

  • SAP Adaptive Server Enterprise (ASE) 15.7 SP110
  • SAP Adaptive Server Enterprise (ASE) 15.7 SP50
  • SAP Adaptive Server Enterprise (ASE) 12.5.4 ESD 11.1
  • Sybase Adaptive Server Enterprise (ASE) 15.5 ESD #5.3
  • Sybase Adaptive Server Enterprise (ASE) 15.0.3 ESD #4.3

Product

SAP Adaptive Server Enterprise 12.5 ; SAP Adaptive Server Enterprise 15.7 ; SAP Adaptive Server Enterprise 16.0 ; Sybase Adaptive Server Enterprise 15.0 ; Sybase Adaptive Server Enterprise 15.5

Keywords

KBA , cr738322 , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , BC-DB-SYB , SAP Business Suite on Sybase ASE Database Platform , Product Enhancement

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