1966690 - Android devices cannot enroll due to Cisco ISE crasing when attempting to connect to the Afaria Server. | SAP Knowledge Base Article

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1966690 - Android devices cannot enroll due to Cisco ISE crasing when attempting to connect to the Afaria Server.

Symptom

Android devices are not able to complete enrollment due to the Cisco Identity Service Engine (ISE) crashing when attempting to connect to the the Afaria Server. Below are the errors associated with this behavior:

 

In the Afaria Server logs:

API0000: Fatal Exception: Conversion failed when converting the varchar value 'true' to data type int.

 

In the Cisco ISE (SP3) / Network Access Control Console (SP4):

  1. Error: External MDM Server Connection Failure : Reason is 89003 Failed to connect to MDM server

Description: Connecting to external MDM server failed

Suggested Actions: Please check to make sure the MDM server is up and ISE-MDM API service is running on the MDM server

  1. <DATE, TIME> INFO [Thread-49][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM

Server URL: https://<MDM Device MAC address URL>

 <DATE, TIME> INFO [Thread-49][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- MDM

Server Response Code: 200

PASS <device MAC address> <DATE, TIME>

 

<DATE, TIME> INFO [Thread-48][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM

Server URL: https://<MDM Device MAC address URL>

<DATE, TIME> INFO [Thread-48][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- MDM

Server Response Code: 400

PASS <device MAC address> <DATE, TIME>

 

<DATE, Time> INFO [Thread-57][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM

Server URL: https://<MDM Device MAC Address URL>

FAIL <device MAC address> <DATE, TIME>

 

<DATE, TIME> INFO [Thread-62][]

cisco.cpm.mdm.util.MdmRESTClient -::<device UDID>:::- GET: MDM

Server URL: https://<MDM Device MAC Address URL>

FAIL <device MAC address> <DATE, TIME>


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Environment

  • SAP Afaria 7.0 Service Pack 3
  • SAP Afaria 7.0 Service Pack 4

Product

SAP Afaria 7.0

Keywords

network access control, nac, ise, redirect, enroll , KBA , MOB-AFA , Afaria , Problem

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