1962964 - SAP Contact Center - Contacts are not being allocated to certain agents | SAP Knowledge Base Article

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1962964 - SAP Contact Center - Contacts are not being allocated to certain agents

Symptom

In some queues contacts may seem that they are not being allocated to certain agents. (This can be applicable to both email and phone queues).


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Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0

Keywords

e-mail voice chat action queue channel allocation Queue calls not allocated , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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