1959386 - Unable to run the registry repair script for starting the failed Crystal Report RAS server in BI 4.0. | SAP Knowledge Base Article

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1959386 - Unable to run the registry repair script for starting the failed Crystal Report RAS server in BI 4.0.

Symptom

  • Unable to run the registry repair script for starting the failed Crystal Report RAS server in BI 4.0.
  • Registry repair script fails with the following error message:
  • Could not load program <BO_install>//sap_bobj//enterprise_xi40/aix_rs6000/regsvr:
    Dependent module /sapbobj/sap_bobj/enterprise_xi40/aix_rs6000_64/libBCM.so could not be loaded.
    The module has an invalid magic number.
  • Executing ldd command on "<BO_install>/sap_bobj//enterprise_xi40/aix_rs6000/regsvr" shows dependency on <BO_Install>/sap_bobj/enterprise_xi40/aix_rs6000_64/libBCM.so (64 bit file)
  • It should ideally be dependent on the following file: 
    "<BO_install>/sap_bobj/enterprise_xi40/aix_rs6000/libBCM.so" (32 bit file)

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Environment

  • SAP BusinessObjects Business Intelligence (BI) 4.0.
  • AIX 6.1

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

crash, cannot, core, down, error, warning, dump, unix, linux, solaris , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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