1957705 - Error: "There has been problem logging on SAP BusinessObjects Intelligence platform", when attempting to open a report in Crystal Reports for Enterprise | SAP Knowledge Base Article

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1957705 - Error: "There has been problem logging on SAP BusinessObjects Intelligence platform", when attempting to open a report in Crystal Reports for Enterprise

Symptom

  • Unable to open or save a report in Crystal Reports for Enterprise.
  • It is possible to open or save other reports in Crystal Reports for Enterprise.
  • In Crystal Reports for Enterprise, when attempting to navigate to a report saved on the BusinessObjects Business Intelligence repository, it fails with the error:

    " There has been a problem logging on SAP BusinessObjects Enterprise Business Intelligence Platform.
       An unexpected error occurred. Please contact your Network Administrator. 

       Error: com.businessobjects.sdk.biar.exception.XSDException$InvalidEnumItemException: Item '16' does not exist 
       in enumeration ;ReportFormatTypeSubstitutionEnum'. (FWM 04016) "


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Environment

  • SAP Crystal Reports for Enterprise 4.0
  • SAP Crystal Reports for Enterprise 4.1

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

CR4E, CRFE, CR for Enterprise, report, open, ADAPT01714777, ADAPT01714778, ADAPT01728264, ADAPT01728265, ADAPT01728266, ADAPT01728272, ADAPT01728273, ADAPT01728274, ADAPT01728275, error,  An unexpected error occurred, problem logging on, TE5000534077 , KBA , BI-RA-CRE , Crystal Reports for Enterprise , Bug Filed

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