SAP Knowledge Base Article - Preview

1957604 - BCB/CCS is not available

Symptom

  • You want to simulate load and test the functionality of the ICI with the SAP Contact Center Simulator (CCS), but you cannot find it
  • You will need a SAP AS Java engine. Within the AS Java stack there is a BCB/Contact Center Simulator (CCS) application included which is the CMSS

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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

CRMM_BCB_ADM, BCB, CSS, ICI, MCM , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-CHA , Communication Channels , BC-SRV-COM-CCS , Call Center Simulator , How To

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