- You want to simulate load and test the functionality of the ICI with the SAP Contact Center Simulator (CCS), but you cannot find it
- You will need a SAP AS Java engine. Within the AS Java stack there is a BCB/Contact Center Simulator (CCS) application included which is the CMSS
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
CRMM_BCB_ADM, BCB, CSS, ICI, MCM , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-CHA , Communication Channels , BC-SRV-COM-CCS , Call Center Simulator , How To
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