Report AI_CRM_IM_CREATE_HIERARCHY in Note 1614747 does not resolve error message "Service product INVESTIGATION not found" since the service product was not created automatically. Following manual Step 3 in Note 1763987 to create service product shows message shows "No basis hierarchy for product type 2".
- SAP Customer Relationship Management 7.0 or above
- SAP Graphical User Interface (SAP GUI)
CRM_UI, SM_CRM, SRCV_PPROD, Incident Management, AI_CRM_IM_CREATE_HIERARCHY, "Service product INVESTIGATION not found", "No basis hierarchy for product type 2", DNL_CUST_PROD0, DNL_CUST_PROD1, COMM_HIERARCHY, , KBA , CRM-BTX-SRQ-INC , Incident Management , CRM-MD-PRO , Products , Problem
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