1949613 - Automatically forward incident to SAP without Very High priority - Solution Manager | SAP Knowledge Base Article

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1949613 - Automatically forward incident to SAP without Very High priority - Solution Manager

Symptom

  • Service desk
  • Send High priority incidents to SAP
  • How to forward messages to SAP outside of working hours
  • Can incidents with other priorities than Very High be automatically forwarded to SAP? 

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

ITSM, case, incident, message, cases, auto forward2289561 - What is Out of Office hours functionality for VAR scenario , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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