SAP Knowledge Base Article - Preview

1947836 - ERROR: "There was a problem sending the command to the program." occurs when double clicking a Desktop Intelligence .rep file in Windows 7

Symptom

  • ERROR: "There was a problem sending the command to the program." occurs when double clicking a Desktop Intelligence .rep file in Windows 7 client
  • Desktop Intelligence report cannot be opened
  • The issue happens when Office 2010 or Office 2007 SP2 is installed in Windows 7 client

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Environment

  • SAP BusinessObjects Enterprise XI 3.1 Service Pack 5 Fix Pack 2 (FP5.2)
  • SAP BusinessObjects Enterprise XI 3.1 Service Pack 6 (SP6)
  • SAP BusinessObjects Enterprise XI 3.1 Service Pack 6 Fix Pack 2 (FP6.2)
  • Windows 7 SP1 (Japanese language)
  • Office 2010 or Office 2007 SP2 (Japanese language)

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

KBA , BI-RA-DKI , Desktop Intelligence , Problem

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