You've observed in SAP Contact Center Monitoring Tool, that the status of the call that was done to IVR and transferred to the destination queue, does not change status.
SAP Contact Center 7.0
Servey, Survey IVR, Interactive Voice Response, OM, Roundtrip , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.