1946516 - "Enrollment failed" message prompted during enrollment process from Android devices - Afaria | SAP Knowledge Base Article

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1946516 - "Enrollment failed" message prompted during enrollment process from Android devices - Afaria

Symptom

When the enrollment code is entered, "Enrollment failed" message would be prompted after a min.

When validating the flow of the enrollment request from client down to the server side, it can be seen that HTTP 200 could be returned from the IIS AIPS back to the Afaria client by checking the Android Afaria client log and IIS server log, which seems to be fine on the flow and the response.

Android Afaria client log:
11-15-13 16:33:52|SamsungAccountManager: Stopping Exchange account management thread.
11-15-13 16:33:52|Samsung: RPC unbinding: 1
11-15-13 16:33:52|Samsung: RPC Unbound
11-15-13 16:33:56|ClientProperties: SET(S) - Enrollment_Code : tm2g6mez
11-15-13 16:33:56|Enrollment: TinyURL
11-15-13 16:33:56|Enrollment: https://tinyurl.com/m2g6mez
11-15-13 16:33:56|Enrollment: Enrollment Code Url: https://tinyurl.com/m2g6mez
11-15-13 16:34:02|Enrollment: Enrollment Code Status: 200
11-15-13 16:34:02|ClientProperties: GET(B) - seed_data_flag:false
11-15-13 16:34:02|Enrollment: false

IIS server log :

#Software: Microsoft Internet Information Services 7.5
#Version: 1.0
#Date: 2013-10-30 01:38:04
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) sc-status sc-substatus sc-win32-status time-taken
2013-10-30 01:38:04 10.153.4.19 GET /aips/aipService.svc/GetEnrollmentSeedData ID=%7B2e8a66c3-6808-4a57-a4bf-14b02745ab42%7D&ClientType=-10 80 - 10.153.4.19 Afaria+Android+Client 200 0 0 12292


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Environment

SAP Afaria 7.0 (All Supported versions)

Product

SAP Afaria 6.6 ; SAP Afaria 7.0

Keywords

KBA , MOB-AFA , Afaria , Problem

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