1946419 - Cannot verify Server identity during Afaria client enrollment | SAP Knowledge Base Article

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1946419 - Cannot verify Server identity during Afaria client enrollment

Symptom

  • During the enrollment of "Install Profile" step, the error "Profile Installation Failed" occurs.
    ScreenShot Install Profile.png
  • An access of the website results in the error "Cannot Verify Server Identity".
    ScreenShot Safari.png
  • From the iPhone Configuration Utility (IPCU) log, it would shows that the certificate of the web server that is being browsed to is invalid.

 

=== IPCU log ===
:
Nov 27 09:51:41 APJ-iPhone profiled[173] <Notice>: (Error) MC: Installation failed. Error: NSError:
Desc   : Profile Installation Failed
Sugg   : Profile Failed to Install
US Desc: Profile Installation Failed
US Sugg: Profile Failed to Install
Domain : MCInstallationErrorDomain
Code   : 4001
Type   : MCFatalError
...Underlying error:
NSError:
Desc   : The profile Config Payload could not be installed.
Sugg   : The payload mdm-530589f946f4ca0448809307cc9254b3cb9cf9ca could not be installed.
US Desc: The profile Config Payload could not be installed.
US Sugg: The payload mdm-530589f946f4ca0448809307cc9254b3cb9cf9ca could not be installed.
Domain : MCProfileErrorDomain
Code   : 1009
Type   : MCFatalError
Params : (
"Config Payload"
)
...Underlying error:
NSError:
Desc   : The payload mdm-530589f946f4ca0448809307cc9254b3cb9cf9ca could not be installed.
Sugg   : The server certificate for https://example.com:443/ias_relay_server/client/rs_client.dll/enrollment.farm/aips2/aipService.svc/TokenCheckin is invalid.
US Desc: The payload mdm-530589f946f4ca0448809307cc9254b3cb9cf9ca could not be installed.
IUS Sugg: The server certificate for https://example.com:443/ias_relay_server/client/rs_client.dll/enrollment.farm/aips2/aipService.svc/TokenCheckin is invalid.
Domain : MCInstallationErrorDomain
Code   : 4001
Type   : MCFatalError
Params : (
"mdm-530589f946f4ca0448809307cc9254b3cb9cf9ca"
)
:

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Environment

  • SAP Afaria 6.6, 7.0, Service Pack 3 or later
  • Mircosoft Windows 2008 R2
  • iOS device with version 6.1.3, 7.X

Product

SAP Afaria 6.6 ; SAP Afaria 7.0

Keywords

Token-Checkin, iPhone, iPad, Profile Failed to Install, Safari cannot verify the identity of .... . Would you like to continue anyway? , KBA , MOB-AFA , Afaria , Problem

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