1945968 - Best Practices for Troubleshooting Schedule Email Issues | SAP Knowledge Base Article

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1945968 - Best Practices for Troubleshooting Schedule Email Issues

Symptom

Best practices for troubleshooting issues when scheduling to an email destination.

  • A schedule fails with the following error message, "Error in the report processing unit".
  • In the Adaptive Job Server logs the following errors are seen at the time of the schedule failure:
    • "Failed to connect to SMTP server: Error initializing SMTP server. Return code: [SMTP 501 - Syntax error in parameters or arguments.]. Reason: [smtpout.secureserver.net:80]"
    • "Unknown exception caught. This is bad!: Error in the report processing unit."
    • "Error message in the language of the server[Error in the report processing unit.]"
    • "Failed to connect to SMTP server: Error initializing SMTP server. Return code: [TCP send failed.]. Reason: [YOUR.SMPT.SERVER.com:25].�"

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Environment

  • BusinessObjects Enterprise (BOE) XI 3.1
  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x

 

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

530, how to, destination, CrystalEnterprise, SMTP, Email Notification, AJS, Email Destination , KBA , smtp 530 , smtp 535 , smtp 538 , smtp 550 , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , How To

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