SAP Knowledge Base Article - Preview

1940773 - Why is CATEGORY not populated? - Solution Manager Incident Management

Symptom

  • Categorization selection not applied
  • ITSM does not show Category entry
  • Entered a value manually for the categorization but not appearing in web interface
  • You create an incident from managed system either with notif_create or with stwb_work from a test case.

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Environment

SAP Solution Manager

Product

SAP Solution Manager all versions

Keywords

CRM_UI, SM_CRM, Help > Create Support Message, notif_create , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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