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1940211 - Windows logged an MSDTC event result in dataserver shutdown - ASE .

Symptom

  • ASE had shutdown silently and the normal error handling did not log any information or errors in the server log. 
  • Error message reported in ASE error log

00:0010:00000:00252:2013/10/11 10:34:07.25 kernel  Cannot send, host process disconnected: 937$xxxxxx 4620 suid: 2938

  • Microsoft Distributed Transaction Coordinator (MSDTC) error reported:


The Windows Event log recorded an MSDTC error:

MSDTC encountered an error (HR=0x80000171) while attempting to establish a secure connection with system prodserver.


Sample of the MSDC  error in xml format (different point in time)

 <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
   <Provider Name="Microsoft-Windows-MSDTC Client 2"
Guid="{155CB334-3D7F-4ff1-B107-DF8AFC3C0363}" EventSourceName="MSDTC
Client 2" />
   <EventID Qualifiers="32768">4879</EventID>
   <Version>0</Version>
   <Level>3</Level>
   <Task>3</Task>
   <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2013-11-05T07:38:21.000000000Z" /> <EventRecordID>67698</EventRecordID>
   <Correlation />
   <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel>
   <Computer>prodserver.xxxx.xx.lcl</Computer>
   <Security />
   </System>
- <EventData>  <Data Name="param1">80000171</Data>
   <Data Name="param2">prodserver</Data>
   </EventData>


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Environment

SAP Adaptive Server Enterprise (ASE) 15.7

Product

SAP Adaptive Server Enterprise all versions

Keywords

KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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