SAP Knowledge Base Article - Preview

1936759 - SAP Contact Center 7.0 - Verint Integration doesn’t work when CCtr Server Side Recording is disabled

Symptom

No call monitoring is triggered to Verint while integrated with SAP Contact Center.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

QMI, QMS, Verint Recordings, Integration, BCM , Business Communication Management, SSR recording , KBA , CRM-CCI , Contact Center Infrastructure , How To

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