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1933724 - SMP services fail to start with error message 'Service stopped because the following child services either could not be started or failed to keep running' in the Windows event log.

Symptom

  • We have an SMP 2.3 installation. This installation was up and running fine for a while, however, once we added a second application connection in SCC, the Mobile Server service stopped and cannot be restarted.
  • When starting the SMP services these errors are shown in the following log files:
    SMP server log file, i.e. ..\MobilePlatform\Servers\UnwiredServer\logs\<SMP_server_name>-server.log :

    2013-10-21 06:11:12.191 INFO    Mobilink     Thread-202 [com.sybase.ml.sup.Logger] [] [] Shutdown request from mlstop
    2013-10-21 06:11:12.191 INFO    Mobilink     Thread-203 [com.sybase.ml.sup.Logger] [] [] MobiLink server shutting down
    2013-10-21 06:11:12.191 INFO    Mobilink     Thread-204 [com.sybase.ml.sup.Logger] [] [] MobiLink server undergoing soft shutdown
    2013-10-21 06:11:12.192 INFO    Mobilink     Thread-205 [com.sybase.ml.sup.Logger] [] [] No more new connections accepted. Completing existing synchronizations
    2013-10-21 06:11:13.848 CONSOLE MMS          main [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(2:1)>: Waiting for internal thread to finish...
    2013-10-21 06:11:14.227 CONSOLE MMS          Scheduler(2:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(2:1)>: Herunterfahren
    2013-10-21 06:11:14.229 CONSOLE MMS          Scheduler(2:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(2:1)>: Verbindung mit Datenbank getrennt
    2013-10-21 06:11:14.229 CONSOLE MMS          main [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(1:1)>: Waiting for internal thread to finish...
    2013-10-21 06:11:15.228 CONSOLE MMS          Scheduler(1:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(1:1)>: Herunterfahren
    2013-10-21 06:11:15.229 CONSOLE MMS          main [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(1:1)>: Waiting for internal thread to finish...
    2013-10-21 06:11:15.231 CONSOLE MMS          Scheduler(1:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(1:1)>: Verbindung mit Datenbank getrennt
    2013-10-21 06:11:15.231 CONSOLE MMS          main [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(0:1)>: Waiting for internal thread to finish...
    2013-10-21 06:11:16.226 CONSOLE MMS          Scheduler(0:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(0:1)>: Herunterfahren
    2013-10-21 06:11:16.227 CONSOLE MMS          Scheduler(0:1) [com.sybase.sup.server.Console] [] [] <SISI><Scheduler(0:1)>: Verbindung mit Datenbank getrennt
    2013-10-21 06:11:16.228 CONSOLE MMS          main [com.sybase.sup.server.Console] [] [] <SISI><SyncGatewayManager(Internal)>: Verbindung mit Datenbank getrennt
    2013-10-21 06:11:19.408 INFO    MMS          Thread-206 [com.sybase.sup.jmo.notification.MessagingQueueNotificationProcessor] [] [] Stopping Messaging queue notification processor.
    2013-10-21 06:11:19.642 INFO    MMS          Thread-206 [com.sybase.sup.jmo.notification.MessagingQueueNotificationProcessor] [] [] Stopped Messaging queue notification processor.
    2013-10-21 06:11:19.699 INFO    MMS          Thread-206 [com.sybase.djc.server.ApplicationServer:fe0vm494] [] [] Stopping server...
    2013-10-21 06:11:19.700 CONSOLE MMS          Thread-206 [com.sybase.sup.server.Console] [] [] Stopping server...
    2013-10-21 06:11:21.702 INFO    MMS          ScheduledTask:TempQueueCleanUp [com.sybase.djc.scheduler.ScheduledTask:TempQueueCleanUp] [] [] Stopped
    2013-10-21 06:11:21.703 INFO    MMS          ScheduledTask:reconcileClusterNodes [com.sybase.djc.scheduler.ScheduledTask:reconcileClusterNodes] [] [] Stopped
    2013-10-21 06:11:21.703 INFO    MMS          ScheduledTask:PollNodeStatus [com.sybase.djc.scheduler.ScheduledTask:PollNodeStatus] [] [] Stopped
    2013-10-21 06:11:21.703 INFO    MMS          ScheduledTask:AutoDeploy [com.sybase.djc.scheduler.ScheduledTask:AutoDeploy] [] [] Stopped
    2013-10-21 06:11:21.704 INFO    MMS          ScheduledTask:JmsPersistentMessageExpiry [com.sybase.djc.scheduler.ScheduledTask:JmsPersistentmessageExpiry] [] [] Stopped
    2013-10-21 06:11:21.704 INFO    MMS          ScheduledTask:LocalStop [com.sybase.djc.scheduler.ScheduledTask:LocalStop] [] [] Stopped
    2013-10-21 06:11:21.704 INFO    MMS          ScheduledTask:JmsDuplicateDetectionExpiry [com.sybase.djc.scheduler.ScheduledTask:JmsDuplicateDetectionExpiry] [] [] Stopped
    2013-10-21 06:11:21.705 INFO    MMS          ScheduledTask:LocalRestart [com.sybase.djc.scheduler.ScheduledTask:LocalRestart] [] [] Stopped
    2013-10-21 06:11:21.705 INFO    MMS          ScheduledTask:AssumePrimary [com.sybase.djc.scheduler.ScheduledTask:AssumePrimary] [] [] Stopped
    2013-10-21 06:11:21.705 INFO    MMS          ScheduledTask:AutoRefresh [com.sybase.djc.scheduler.ScheduledTask:AutoRefresh] [] [] Stopped
    2013-10-21 06:11:21.705 INFO    MMS          ScheduledTask:IMOLogImport [com.sybase.djc.scheduler.ScheduledTask:IMOLogImport] [] [] Stopped
    2013-10-21 06:11:21.706 INFO    MMS          ScheduledTask:RSOEWatchdogTask [com.sybase.djc.scheduler.ScheduledTask:RSOEWatchdogTask] [] [] Stopped
    2013-10-21 06:11:21.706 INFO    MMS          ScheduledTask:RuntimeCalculateDaylightTimeTask [com.sybase.djc.scheduler.ScheduledTask:RuntimeCalculateDaylightTimeTask] [] [] Stopped
    2013-10-21 06:11:21.706 INFO    MMS          ScheduledTask:SynchronizeNode [com.sybase.djc.scheduler.ScheduledTask:SynchronizeNode] [] [] Stopped
    2013-10-21 06:11:21.707 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:AgentryServerService] [] [] Stopping
    2013-10-21 06:11:21.714 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:AgentryServerService] [] [] Stopped
    2013-10-21 06:11:21.714 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:ConnectorWorkManager] [] [] Stopping
    2013-10-21 06:11:21.714 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:ConnectorWorkManager] [] [] Stopped
    2013-10-21 06:11:21.714 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:JaguarServer] [] [] Stopping
    2013-10-21 06:11:21.716 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:JaguarServer] [] [] Stopped
    2013-10-21 06:11:21.716 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:OpenDS] [] [] Stopping
    2013-10-21 06:11:21.717 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:OpenDS] [] [] Stopped
    2013-10-21 06:11:21.717 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:ResyncDOESubscriptions] [] [] Stopping
    2013-10-21 06:11:21.718 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:ResyncDOESubscriptions] [] [] Stopped
    2013-10-21 06:11:21.718 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:StartHandler] [] [] Stopping
    2013-10-21 06:11:21.723 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:StartHandler] [] [] Stopped
    2013-10-21 06:11:21.723 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:StartMessageReceivers] [] [] Stopping
    2013-10-21 06:11:21.723 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:StartMessageReceivers] [] [] Stopped
    2013-10-21 06:11:21.723 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:SyncImo2MMS] [] [] Stopping
    2013-10-21 06:11:21.724 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:SyncImo2MMS] [] [] Stopped
    2013-10-21 06:11:21.724 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:configureCluster] [] [] Stopping
    2013-10-21 06:11:21.725 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:configureCluster] [] [] Stopped
    2013-10-21 06:11:21.725 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:startImoServer] [] [] Stopping
    2013-10-21 06:11:21.737 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:startImoServer] [] [] Stopped
    2013-10-21 06:11:21.737 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:startMonitoring] [] [] Stopping
    2013-10-21 06:11:21.738 INFO    MMS          Thread-210 [com.sybase.djc.server.ServiceComponent:startMonitoring] [] [] Stopped
    2013-10-21 06:11:21.749 INFO    MMS          Thread-212 [com.sybase.sup.agentry.service.AgentryServerListenerImpl] [] []
    The Agentry Application [com.sap.workmanager] status change to [STOPPING] from [RUNNING] with message [STOPPING].
    2013-10-21 06:11:21.755 CONSOLE MMS          Thread-212 [com.sybase.sup.server.Console] [] [] Shutting down server at XXXXXXXXX:58181
    2013-10-21 06:11:21.756 CONSOLE MMS          Thread-37 [com.sybase.sup.server.Console] [] [] Peer socket not available. socket closed

    Mobilink error log file, i.e. ..\MobilePlatform\Servers\UnwiredServer\logs\mlsrv_err.log :
    I. 2013-10-21 06:10:33. <Main> MobiLink server started
    I. 2013-10-21 06:10:33. <Main> Started RTNotifier 'RTNotifier1'
    I. 2013-10-21 06:11:12. <Main> Shutdown request from mlstop
    I. 2013-10-21 06:11:12. <Main> MobiLink server shutting down
    I. 2013-10-21 06:11:12. <Main> MobiLink server undergoing soft shutdown
    I. 2013-10-21 06:11:12. <Main> No more new connections accepted. Completing existing synchronizations

    OB Service Manager log file, i.e. ..\MobilePlatform\Servers\UnwiredServer\logs\OBServiceManager\<SMP_server_name>_OBServiceManager_OBServiceManager_<date_time_stamp>.txt :
    20131021T061046.557|3|GenericExeRunner StartProcess For OBMO
    20131021T061046.557|1|GenericExeController.SetRegistryServiceStatus ServiceName: OBMO, ServiceStatusStarting
    20131021T061047.565|1|OBMO.exe ( Exited after immediately ) Retry count set to 3
    20131021T061047.565|1|GenericExeController.SetRegistryServiceStatus ServiceName: OBMO, ServiceStatusStopped
    20131021T061048.558|3|GetThreadState - Event handles not avaliable. This is OK during shutdown or stopping. IMO_STOP_EVENT_OBMO_SERVICES
    20131021T061048.558|1|GenericThreadController detected service process for service 'OBMOTHREADS' was not running. Restarting it...
    20131021T061048.558|3|GenericThreadRunner StartThreadProcessing For OBMOTHREADS
    20131021T061048.558|1|GenericThreadController.SetRegistryServiceStatus ServiceName: OBMOTHREADS, ServiceStatusStarting
    20131021T061048.558|1|SetThreadState - Event handles not avaliable. Probably the host executable has not finished startup yet. IMO_STOP_EVENT_OBMO_SERVICES
    20131021T061048.559|1|GenericThreadController.SetRegistryServiceStatus ServiceName: OBMOTHREADS, ServiceStatusStopped
    20131021T061050.560|1|Service stopped because the following child services either could not be started or failed to keep running.
    20131021T061050.560|1|OBMO.exe
    20131021T061050.563|3|GenericExeRunner StopProcess For JmsBridge
    20131021T061050.563|1|GenericExeController.SetRegistryServiceStatus ServiceName: JmsBridge, ServiceStatusStopping
    20131021T061110.175|1|GenericExeController.SetRegistryServiceStatus ServiceName: JmsBridge, ServiceStatusStopped
    20131021T061110.564|3|GetThreadState - Event handles not avaliable. This is OK during shutdown or stopping. IMO_STOP_EVENT_OBMO_SERVICES
    20131021T061111.567|3|GenericExeRunner StopProcess For CASSINI
    20131021T061111.567|1|GenericExeController.SetRegistryServiceStatus ServiceName: CASSINI, ServiceStatusStopping
    20131021T061111.572|3|GenericExeRunner StopProcess For OBMO
    20131021T061111.573|1|GenericExeController.SetRegistryServiceStatus ServiceName: OBMO, ServiceStatusStopped
    20131021T061111.573|3|GenericExeRunner StopProcess For MlsrvWrapper
    20131021T061111.574|1|GenericExeController.SetRegistryServiceStatus ServiceName: MlsrvWrapper, ServiceStatusStopping
    20131021T061111.584|3|GenericExeRunner StopProcess For AMP
    20131021T061111.584|1|GenericExeController.SetRegistryServiceStatus ServiceName: AMP, ServiceStatusStopping
    20131021T061111.627|1|GenericExeController.SetRegistryServiceStatus ServiceName: AMP, ServiceStatusStopped
    20131021T061111.881|1|GenericExeController.SetRegistryServiceStatus ServiceName: CASSINI, ServiceStatusStopped
    20131021T061131.688|1|GenericExeController.SetRegistryServiceStatus ServiceName: MlsrvWrapper, ServiceStatusStopped
    20131021T061132.594|3|GenericExeRunner Shutdown For AMP
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For AMP
    20131021T061132.594|3|GenericExeRunner StopProcess For AMP
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStatus ServiceName: AMP shutting down.
    20131021T061132.594|3|GenericExeRunner Shutdown For CASSINI
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For CASSINI
    20131021T061132.594|3|GenericExeRunner StopProcess For CASSINI
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStatus ServiceName: CASSINI shutting down.
    20131021T061132.594|3|GenericExeRunner Shutdown For JmsBridge
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For JmsBridge
    20131021T061132.594|3|GenericExeRunner StopProcess For JmsBridge
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStats ServiceName: JmsBridge shutting down.
    20131021T061132.594|3|GenericExeRunner Shutdown For MlsrvWrapper
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For MlsrvWrapper
    20131021T061132.594|3|GenericExeRunner StopProcess For MlsrvWrapper
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStatus ServiceName: MlsrvWrapper shutting down.
    20131021T061132.594|3|GenericExeRunner Shutdown For OBMO
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For OBMO
    20131021T061132.594|3|GenericExeRunner StopProcess For OBMO
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStatus ServiceName: OBMO shutting down.
    20131021T061132.594|3|GenericThreadRunner Shutdown For OBMOTHREADS
    20131021T061132.594|3|GenericThreadRunner Monitor thread ended For OBMOTHREADS
    20131021T061132.594|3|GenericThreadRunner StopThreadProcessing For OBMOTHREADS
    20131021T061132.594|3|GetThreadState - Event handles not avaliable. This is OK during shutdown or stopping. IMO_STOP_EVENT_OBMO_SERVICES
    20131021T061132.594|3|GenericExeRunner Shutdown For LBMANAGER
    20131021T061132.594|3|GenericExeRunner Monitor thread ended For LBMANAGER
    20131021T061132.594|3|GenericExeRunner StopProcess For LBMANAGER
    20131021T061132.594|1|GenericExeController.SetRegistryServiceStatus ServiceName: LBMANAGER shutting down.
    20131021T061133.625|1|GenericExeController.SetRegistryServiceStatus ServiceName: LBMANAGER shutting down.

    The Windows Event Viewer shows at the same time this error:
    The description for Event ID 200 from source SAP Mobile Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted.
    You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event:
    Service stopped because the following child services either could not be started or failed to keep running. OBMO.exe


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Environment

SAP Mobile Platform Server 2.3 build 2.3.0.183

Product

SAP ERP all versions ; SAP Mobile Platform 2.3

Keywords

Service, stopped, child services. started, failed, Windows event, log, Messaging Server,
MobiLink server, shutting down, request, mlstop, OBServiceManager, OBMO, OBMOTHREADS, OBMO.exe , KBA , MOB-SUP-RT , SUP Runtime , Problem

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