1931237 - StackTrace displayed on BI Launchpad home page | SAP Knowledge Base Article

SAP Knowledge Base Article - Preview

1931237 - StackTrace displayed on BI Launchpad home page

Symptom

When logging into BI Launchpad as certain user accounts, the following java StackTrace is displayed on the home page.  This can occur in both BI4.1 SP1 and BI4.1 SP2.

 

Servlet Engine Exception: Index: 0, Size: 0

URL: /BOE/portal/1308260553/PerformanceManagement/scripts/tools/err_page.jsp?cafWebSesInit=true&bttoken=MDAwRD9eQjljWTM1Rj9STGpeam9aW09eXDozZTBkNDAEQ&bttoken=MDAwRD9eQjljWTM1Rj9STGpeam9aW09eXDozZTBkNDAEQ&actId=4802&pvl=en_US&service=%2FInfoView%2Fcommon%2FappService.do&loc=en&objIds=0&appKind=InfoView&pref=pref%3DmaxOpageUt%253D200%253BmaxOpageC%253D10%253Btz%253DAmerica%252FLos_Angeles%253BmUnit%253Dinch%253BshowFilters%253Dtrue%253BsmtpFrom%253Dtrue%253BpromptForUnsavedData%253Dtrue%253B&homeDashboard=true

StackTrace:

java.lang.IndexOutOfBoundsException: Index: 0, Size: 0

at java.util.ArrayList.RangeCheck(ArrayList.java:547)
at java.util.ArrayList.get(ArrayList.java:322)
at com.crystaldecisions.sdk.occa.infostore.internal.InfoObjects.get(InfoObjects.java:754)
at com.bo.aa.storefile.FileUtility.getApplicationBackgroundData(FileUtility.java:201)
at org.apache.jsp.jsp.dmdashboard_jsp._jspService(dmdashboard_jsp.java:890)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.eclipse.equinox.jsp.jasper.JspServlet.service(JspServlet.java:121)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:749)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:487)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:412)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:339)
at com.businessobjects.http.servlet.internal.servlet.RequestDispatcherAdaptor.forward(RequestDispatcherAdaptor.java:31)
at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1759)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1596)
at com.businessobjects.webutil.struts.CrystalUTF8InputActionServlet.process(CrystalUTF8InputActionServlet.java:21)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:492) at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)
at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1002)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:743)
 
screenshot.JPG

Read more...

Environment

  • SAP BusinessObjects Business Intelligence 4.0

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

BI Workspace Launchpad Right Access View Grant Trace Java Error , KBA , BI-BIP-ADM , BI Servers, security & CrystalReports viewing in BI platform , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.