SAP Knowledge Base Article - Preview

1928374 - CDT Auto answer feature does not work as expected

Symptom

You had defined the auto-answer feature in CDT via the "Startup Parameters" but after disableing again, CDT is still auto-answering the calls.


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Environment

SAP Contact Center

Product

SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

Auto-answer, usehidinput, Startup, CDT parameters, CDT params, Business Communication Management , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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