1928310 - iOS device will not enroll in SAP Afaria after restoring from a backup from another device | SAP Knowledge Base Article

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1928310 - iOS device will not enroll in SAP Afaria after restoring from a backup from another device

Symptom

After restoring an iOS device from another iOS device, then attempting to enroll in Afaria:

  • The device will fail enrollment at the Install Profile step, with the error message "Profile Installation Failed - A connection to the server could not be established."
  • An error message is logged in the SAP Afaria Admin - Server Log, stating "IPH6002: iPhone: IMEI validation failure. Current device IMEI does not match database value."
  • A HTTP status 406 response to PostData is indicated in the enrollment server's IIS log.

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Environment

  • SAP Afaria 7.0
  • SAP Mobile Secure

Product

SAP Afaria 7.0 ; SAP Afaria 7.0, source code shipment ; SAP HANA Cloud Platform, mobile service for app and device management 1607

Keywords

iOS7, 406, connection, server, established, IMEI, IPH6002, IMEI, validation, failure, iTunes, backup, restore, GUID, duplicate, clientGUID , KBA , MOB-AFA , Afaria , MOB-SEC , Mobile Secure Portfolio (Cloud) incl Afaria Cloud Edition , Problem

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