SAP Knowledge Base Article - Preview

1926788 - VAR Key User able to see IBase of all the customers using SOLMANREQU Business role - Solution Manager

Symptom

  • "Key user" of VAR customer can see all the IBASE of other customers under their VAR while creating an Incident using SOLMANREQU Business role.
  • Key User is able to see all the IBASE not only their own but also IBASE of all other customers under the VAR even if Identification tab is maintained correctly with CRM001 entries.
  • How to adjust Configuration Item authorization so VAR end users cannot see other VAR end user's systems

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Environment

SAP Solution Manager 7.1 SP05 and higher

Product

SAP Solution Manager all versions

Keywords

hide, SOLMAN,  select reference object, configuration item , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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